At EasyBuy Bangladesh, customer satisfaction is our priority. We carefully inspect every product before shipping. If you receive a damaged, defective, incorrect, or incomplete product, we’re here to help.

Please read our Refund & Returns Policy carefully before making a purchase.

Return Eligibility

You may request a return if:

• You received the wrong product.
• The product arrived damaged during delivery.
• The product has a manufacturing defect.
• The item is incomplete or missing parts.
• The product received is significantly different from the product description.

To qualify for a return:

• Notify us within 24 hours of receiving your order.
• Return the item within 7 days of delivery.
• The product must be unused (unless defective).
• The product must include all original accessories, manuals, labels, and packaging.
• Proof of purchase (Order ID or Invoice) is required.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items cannot be returned unless they are damaged or defective upon delivery:

• Products damaged by customer misuse
• Products with physical damage after delivery
• Products damaged by water, fire, or accidents
• Used personal care items
• Clearance or final sale products
• Products returned without original packaging
• Products missing accessories supplied with the order

Damaged or Incorrect Products

If you receive:

• A damaged product
• A defective item
• The wrong product
• Missing accessories

Please contact us within 24 hours of delivery.

To help us process your request quickly, provide:

• Order ID
• Photos of the product
• Photos of the package
• A brief description of the issue

Our support team will review your request and respond as soon as possible.

Return Process

Returning a product is simple:

Step 1

Contact EasyBuy Bangladesh Customer Support.

Step 2

Provide:

• Order Number
• Product Name
• Reason for Return
• Photos or videos (if applicable)

Step 3

Our support team will verify your request.

Step 4

If approved, we’ll provide return instructions.

Step 5

Once the returned product is received and inspected, we’ll process your replacement or refund.

Refund Policy

Refunds are available only after the returned product has been inspected and approved.

Approved refunds will be processed through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be sent via:

• Mobile Banking
• Bank Transfer
• Other agreed payment methods

Refund processing time is typically 5–10 business days after approval.

Replacement Policy

Where possible, we prefer replacing defective or damaged products instead of issuing refunds.

If a replacement product is unavailable, a full refund will be provided.

Exchange Policy

Products may be exchanged if:

• Incorrect item delivered
• Manufacturing defect
• Shipping damage

Exchange requests are subject to stock availability.

Order Cancellation

Customers may request cancellation before the order is shipped.

Once the order has been dispatched, cancellation may no longer be possible.

EasyBuy Bangladesh reserves the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Payment issues
• Fraud prevention

Return Shipping

If the return is due to:

• Wrong product
• Damaged product
• Manufacturing defect
• Seller error

EasyBuy Bangladesh will bear the return shipping cost.

If the return is requested for reasons not related to product quality or seller error (where applicable), the customer may be responsible for return shipping charges.

Inspection Process

Every returned product undergoes inspection to verify:

• Product condition
• Packaging
• Accessories
• Serial numbers (if applicable)
• Signs of misuse or damage

Refunds or replacements are approved only after successful inspection.

Products Damaged After Delivery

We cannot accept responsibility for damage caused after successful delivery due to:

• Improper handling
• Physical impact
• Water damage
• Electrical damage
• Unauthorized repairs
• Normal wear and tear

Missing Parcel or Delivery Issues

If your parcel is delayed or marked as delivered but has not been received, please contact our customer support immediately.

We’ll coordinate with our courier partner to investigate and resolve the issue as quickly as possible.

Refund Exceptions

Refunds may not be approved if:

• The product has been used beyond reasonable inspection.
• The return request is made after the allowed return period.
• The product is damaged due to customer negligence.
• Original accessories or packaging are missing.
• Proof of purchase cannot be provided.